SMART SYSTEMS
SMART SYSTEMS
CUSTOMER INTEGRATION
As an eCommerce-focused company, 95% of our orders are processed online or through seamless integrations with our customers. Our seamless process of booking, allocating and driver tracking means that we are in full control, in real time, at all stages of the process. Our customers can also trace their own critical shipments via live GPS or milestone tracking.
Live Tracking and Proof of Delivery for all consignments, a purpose-built mobile app delivering information at the fingertips of our clients Operations and Sales Teams, and direct access to our Customer Service Teams – these are just some of the features that make Smartways tech, Smarter.
■ Purposed built mobile booking facility
A step-by-step booking facility that makes bookings on the go more intuitive and easy to use.
■ Live Tracking (including full GPS map tracking for POT and Same Day Drives)
All deliveries can be tracked with key delivery milestones as well as the ETA for delivery.
■ Real time access to POD information with signature
■ Direct access to our Customer Service team
Live Chat with our Customer Service team means quicker access to information regarding ongoing and completed jobs.
■ Return Bookings
Clients can create return bookings by scanning the QR code on the original shipping label or by entering the original Order ID.
The APP will pre-fill the job details requiring the user to only confirm the items and the service.
Australia: +61 2 9808 2750
New Zealand: +64 9 526 4222
Australian Head Office:
7/5 Talavera Road,
Macquarie Park NSW 2113
Australia
New Zealand Head Office:
378 Neilson Street,
Penrose Auckland 1061
New Zealand
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