1,302,143+
Surgeries Serviced over 20 years
1,354
Hospitals Serviced Daily
3,255,357
Time and Temperature Sensitive
Deliveries Completed
1,302,143+
Surgeries Serviced over 20 years
1,354
Hospitals Serviced Daily
3,255,357
Time and Temperature Sensitive
Deliveries Completed
THE SMARTER WAY
Smartways Logistics are redefining medical logistics with an unwavering commitment to excellence. Here’s why we stand out in the healthcare supply chain:
AUSTRALIA AND NEW ZEALAND’S LARGEST DEDICATED HEALTHCARE LOGISTICS NETWORK
Our national network comprises 350+ drivers operating 24/7, ensuring prompt and reliable delivery to every hospital, every day. With 40+ delivery hubs strategically placed, we cover the entire map of Australia and New Zealand, providing unparalleled accessibility.
LIFE SCIENCES & PHARMACEUTICAL EXPERTISE
Temperature control is at the forefront of our service. From clinical trials to radio nuclear shipments, our Smart Temp packaging solutions ensure the integrity of your products throughout the supply chain. Leverage our network in Australia and New Zealand, with an international partner network, underpinned by our export and import capabilities.
UNMATCHED CRITICAL SERVICES
When urgency is paramount, you can trust Smartways as we lead the industry in Patient on Table (POT), Direct Drives, Next Flight and Same-Day deliveries.
Smartways Operates a 24 / 7, 365 days per year in critical services operations.
MEDICAL DEVICE SPECIALISATION FOR
HIGH-TOUCH CARE
We specialise in Med Device logistics, offering specialised services such as loan kit call-ins, CSSD call-backs, kit-room and stock counting combined with high-touch deliveries to critical departments like CSSD’s and Operating theatres.
TECH-DRIVEN EFFICIENCY
As an eCommerce-focused company, 95% of our orders are processed online or through seamless integrations via automation and AI optimised operations thus ensuring accuracy, speed, and transparency. Experience the future of medical logistics with our tech-driven solutions.
COMMITMENT TO SUSTAINABILITY
We prioritise the planet and we proudly operate as a 100% carbon-neutral company. Smartways bear 100% of the costs of our Sustainability Program with our carbon credits going towards global projects aimed and reducing and mitigating greenhouse gasses
Partnering with Smartways provides our customers the ability to benefit from our many and varied differentiators.
Complete flexibility of service types, optimised technology, validated cold chain solutions, purpose-built reporting and the industry leading sustainability combine to allow Smartways to be the most unique provider in the sector.
As an eCommerce-focused company, 95% of our orders are processed online or through seamless integrations with our customers.
Real-time Live Tracking, Proof of Delivery for all consignments, a purpose built mobile app delivering information at the fingertips of Operations Teams and Sales Teams out in the field, and direct access to our Customer Service Teams – these are just some of the features that make Smartways tech, Smarter.
With over two decades of expertise, Smartways is your premier healthcare logistics partner, dedicated to delivering excellence and precision in every aspect of our services. Our CRITICAL SERVICES lead the industry in providing tailored solutions for complex medical logistics, ensuring the highest level of care and reliability. Real-time tracking, a dedicated operations team, and advanced technology enable us to adapt swiftly to changing circumstances, guaranteeing the fastest possible delivery. In addition to our Critical Services, we offer specialised options such as Direct Drive, Same Day Drive, and Next Flight services, all designed to meet your specific needs. With a comprehensive infrastructure and the largest regional medical courier network in Australia, Smartways has been delivering patient outcomes for over 20 years, making us the trusted choice for seamless, secure, and timely healthcare shipments.
Smartways understands when efficiency and urgency are key. Our highly trained staff are available 24 hours a day to receive your call, when delivery times are not negotiable.
Upon receiving your booking, our allocators swing into action, immediately locating the driver with the quickest turnaround time via AI generated routing, taking into account traffic conditions and possible delays.
Once our highly trained driver is notified of the job and its urgency, they immediately head to the pickup location. Collection is made with a clear understanding of the criticality of the delivery time. Whether the delivery point is across town, across the state or across the country, Smartways are in control of the track and trace at all stages.
Australia: +61 2 9808 2750
New Zealand: +64 9 526 4222
Australian Head Office:
7/5 Talavera Road,
Macquarie Park NSW 2113
Australia
New Zealand Head Office:
378 Neilson Street,
Penrose Auckland 1061
New Zealand
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