Smartways - Logistics for Life

Bespoke Logistics Services For The Global Healthcare Industry

Smartways provides high-end, value-enhanced logistics services and solutions to the global healthcare industry

We’re dedicated to the healthcare sector and so we know exactly how to support you in a competitive market place. We take extreme care to ensure that your product is reliably and consistently delivered to its destination on time, in full and undamaged, resulting in positive patient outcomes and efficient business processes and operations. Our dedication is your competitive advantage.

“The Smartways service is our strategic advantage – we are able to get our product to hospitals before our competitors.”

Business Director, Asia Pacific , Global Medical Device Company

Request a Quote

Tell us about the services you require and we’ll send you more information including pricing tailored to your requirements.

The Only Logistics Solution You’ll Need

As the only dedicated healthcare logistics company with a network covering all of Australia and New Zealand (ANZ), we offer simplicity and ease of use through a knowledgeable and friendly team.

One logistics provider, one invoice, one logistics system, one on-shore customer service function. Complete coverage, 24/7 and 365 days a year.

Who We Work With

Medical Device Companies

Pharmaceutical / Drug Companies




Allied Health Providers

Dependable Healthcare Logistics Services

We have developed a range of logistics services to support your healthcare organisation across the entire supply chain. From Third-Party Logistics (3PL) to Fourth-Party Logistics (4PL) as well as highly monitored transport delivery services and reverse logistics.

Whether local, national or international, same day, next day or far-future, our services will drive efficiencies across your organisation and provide you with the confidence and peace of mind that your products are where they need to be, when you need them there.

3PL (inc. loaner kit rooms) & 4PL Services

Urgent, Emergency & Same Day Delivery

Nationwide Overnight & Next Flight Services

Extensive Regional Direct Drive Networks

White Glove & Tail Lift For Sensitive Capital Equipment

Cold Chain For Temperature Controlled & DG Shipments

Reverse Logistics Specialists

Global Freight Forwarding

Smartways knows the location of our stock better than we do… we have recommended Smartways to a number of corporates.

Business Unit Director, ANZ, Global Medical Device Company

Value-Enhanced Logistics Features

Underpinning our dedicated logistics services is a suite of innovative tools, specifically designed with the healthcare industry in mind to provide accountability and visibility at every step of the journey. Be in control of your logistics requirements right from the initial booking process through to tracking and invoicing. Know where your product is, when it will arrive and who has responsibility for it, right up to the point of delivery. Importantly, we communicate – and often! We provide a highly personal service with the peace of mind that you can contact someone on the ground, locally, to have any query answered.

Proof Of Delivery (POD)

Automated Label Generation

Track & Trace

Live GPS Tracking

“Live” Estimated Time of Arrival

Automated SMS & Email Notifications

Live, Dynamic Reporting & Performance Dashboards

System Integration with Flexible API

Mobile Booking Capabilities

Electronic Invoicing Facilitating Simple & Automated Audits

Accreditations & Certifications

Medical Technology Association of Australia Logo
Accredited Air Cargo Agent Logo
ISO 9001:2015 Certified Logo
Medical Technology Association of New Zealand Logo

Our Dedicated Healthcare Logistics Fleet

Smartways benefits from a large, loyal and diversified fleet of professional medical logistics operators.
We ONLY use commercial, secure 1T vans through to 4T Pantech trucks with tail lift.
Our drivers are more than “just couriers” – Our team really cares and are proud of the essential, value-add services we provide to you and the broader healthcare sector.
We work as an extension to your operations and act as the face of your business for your hospital, clinic and laboratory clients.

Photograph of a van from Smartways' dedicated healthcare logistics fleet
Photograph of woman working in dedicated healthcare logistics warehouse

Partner With a Dedicated Healthcare Logistics Company

  • We are dedicated to the healthcare industry.
  • We provide a fully-featured, bespoke logistics solution for the unique supply chain and logistics needs of the healthcare industry.
  • We pride ourselves on our transparent and responsive communication.
  • We help simplify your complex operational needs.
  • We are specialists in reverse delivery / return logistics.
  • We act as a seamless extension of your operations.

I have been more than impressed with the Smartways reliability and on-time deliveries, professionalism of the drivers, “can-do” approach of the customer service team and overall attitude of the Smartways organisation.

Loan Kit Coordinator, Capital City Major Public Hospital

Photograph of a Smartways consultant in conversation with a healthcare professional

Proud Partners of Childrens’ Medical Charities

The Kids Cancer Project - Smartways Charity
Brainwave - Smartways Charity

Driving a Sustainable Future

We are conscious of the impact our services have on the environment and Smartways is the first Australia and New Zealand wide healthcare logistics company to offer carbon-neutral transport services. To achieve this, we calculate the emissions of every transport shipment we operate and purchased the equivalent number of verified carbon credits to offset these emissions, at no cost to clients.

Our offset program is delivered in partnership with Tasman Environmental Markets (TEM), Australia’s largest carbon offset provider.

We have selected a portfolio of carbon offset projects that, in part, represent the geographical focus of our operations, the values of our business as well as projects that resonate with our culturally diverse stakeholders.

Interested to Learn More?

If you want to discuss how our dedicated logistics services can benefit your organisation, get in touch now!

PO Box 194, Top Ryde,
New South Wales, 1680
+61 2 9808 2750

New Zealand
Unit 9, 761 Great South Road
Penrose Auckland 1061
New Zealand
+64 9 526 4222