Bespoke Logistics Services For The Global Healthcare Industry
Smartways provides high-end, value-enhanced logistics services and solutions to the global healthcare industry
We’re dedicated to the healthcare sector and so we know exactly how to support you in a competitive market place. We take extreme care to ensure that your product is reliably and consistently delivered to its destination on time, in full and undamaged, resulting in positive patient outcomes and efficient business processes and operations. Our dedication is your competitive advantage.
“The Smartways service is our strategic advantage – we are able to get our product to hospitals before our competitors.”
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Tell us about the services you require and we’ll send you more information including pricing tailored to your requirements.
The Only Logistics Solution You’ll Need
As the only dedicated healthcare logistics company with a network covering all of Australia and New Zealand (ANZ), we offer simplicity and ease of use through a knowledgeable and friendly team.
One logistics provider, one invoice, one logistics system, one on-shore customer service function. Complete coverage, 24/7 and 365 days a year.
Who We Work With
Medical Device Companies
Pharmaceutical / Drug Companies
Allied Health Providers
Dependable Healthcare Logistics Services
We have developed a range of logistics services to support your healthcare organisation across the entire supply chain. From Third-Party Logistics (3PL) to Fourth-Party Logistics (4PL) as well as highly monitored transport delivery services and reverse logistics.
Whether local, national or international, same day, next day or far-future, our services will drive efficiencies across your organisation and provide you with the confidence and peace of mind that your products are where they need to be, when you need them there.
3PL (inc. loaner kit rooms) & 4PL Services
Urgent, Emergency & Same Day Delivery
Nationwide Overnight & Next Flight Services
Extensive Regional Direct Drive Networks
White Glove & Tail Lift For Sensitive Capital Equipment
Cold Chain For Temperature Controlled & DG Shipments
Reverse Logistics Specialists
Global Freight Forwarding
Smartways knows the location of our stock better than we do… we have recommended Smartways to a number of corporates.
Value-Enhanced Logistics Features
Underpinning our dedicated logistics services is a suite of innovative tools, specifically designed with the healthcare industry in mind to provide accountability and visibility at every step of the journey. Be in control of your logistics requirements right from the initial booking process through to tracking and invoicing. Know where your product is, when it will arrive and who has responsibility for it, right up to the point of delivery. Importantly, we communicate – and often! We provide a highly personal service with the peace of mind that you can contact someone on the ground, locally, to have any query answered.
Proof Of Delivery (POD)
Automated Label Generation
Track & Trace
Live GPS Tracking
“Live” Estimated Time of Arrival
Automated SMS & Email Notifications
Live, Dynamic Reporting & Performance Dashboards
System Integration with Flexible API
Mobile Booking Capabilities
Electronic Invoicing Facilitating Simple & Automated Audits
Accreditations & Certifications
Our Dedicated Healthcare Logistics Fleet
Smartways benefits from a large, loyal and diversified fleet of professional medical logistics operators.
We ONLY use commercial, secure 1T vans through to 4T Pantech trucks with tail lift.
Our drivers are more than “just couriers” – Our team really cares and are proud of the essential, value-add services we provide to you and the broader healthcare sector.
We work as an extension to your operations and act as the face of your business for your hospital, clinic and laboratory clients.
Partner With a Dedicated Healthcare Logistics Company
- We are dedicated to the healthcare industry.
- We provide a fully-featured, bespoke logistics solution for the unique supply chain and logistics needs of the healthcare industry.
- We pride ourselves on our transparent and responsive communication.
- We help simplify your complex operational needs.
- We are specialists in reverse delivery / return logistics.
- We act as a seamless extension of your operations.
I have been more than impressed with the Smartways reliability and on-time deliveries, professionalism of the drivers, “can-do” approach of the customer service team and overall attitude of the Smartways organisation.
Proud Partners of Childrens’ Medical Charities
Driving a Sustainable Future
We are conscious of the impact our services have on the environment and Smartways is the first Australia and New Zealand wide healthcare logistics company to offer carbon-neutral transport services. To achieve this, we calculate the emissions of every transport shipment we operate and purchased the equivalent number of verified carbon credits to offset these emissions, at no cost to clients.
Our offset program is delivered in partnership with Tasman Environmental Markets (TEM), Australia’s largest carbon offset provider.
We have selected a portfolio of carbon offset projects that, in part, represent the geographical focus of our operations, the values of our business as well as projects that resonate with our culturally diverse stakeholders.
Interested to Learn More?
If you want to discuss how our dedicated logistics services can benefit your organisation, get in touch now!
PO Box 194, Top Ryde,
New South Wales, 1680
+61 2 9808 2750
Unit 9, 761 Great South Road
Penrose Auckland 1061
+64 9 526 4222